Operational Pivot

• Otley reports that manual Claude Code AI operating systems—which unify context, data, and integrations—can take an entire day to set up and present significant training and support risks after the consultant hands them off to the business owner.3:47
• He characterizes this as an unsustainable burden for the mass market and is transitioning clients to Kylon, a unified platform that centralizes context intake, database structures, agent communication, and app-building without the need for manual API key management or custom script maintenance.6:11

Platform Capabilities

• Kylon provides a Slack-like 'rooms' structure where agents and humans interact, allowing for complex operational routing, such as an automated workflow where a monitoring alert triggers an agent to notify a channel, request analysis from a lead agent, and eventually push a coded fix.
• The platform includes a Command Line Interface (CLI), which Otley identifies as a major advantage for agencies needing to programmatically manage and deploy workspace structures for multiple clients simultaneously.13:15

Evidence and Incentives

• To validate the shift, Otley cites a recent 40-person accountancy division setup on Kylon that saved significant time compared to his previous custom workflows.7:01
• Otley discloses a promotional partnership with Kylon, offering his audience a 30-day free trial (compared to the standard 7 days) and a consultation call to help agency owners assess platform fit.7:43